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Return Policy

All returned items will be inspected, and a determination will be made if eligibility of requirements are met for credit or exchange. Return processing may take up to 5 business days from the time your return is received.

RETURNING A DEFECTIVE ITEM

Defective products may be returned within 6 months of purchase. Products may be credited or exchanged at our discretion.

RETURNING A NON-DEFECTIVE ITEM

Non-defective items may be returned within 60 days of the original invoice date if the product is not a seasonal item (like shovels, salt, fans, heaters, holiday items, etc.) and is not discontinued.

There will be a 15% restocking fee for all non-defective items returned (unless we shipped by mistake).

HOW TO RETURN A PRODUCT

Before returning a product, you need to first obtain a Return Merchandise Authorization (RMA) from our customer service department.

To request a return, you can:

● Products must be returned in their original packaging.

● We will not accept items that have retail prices on them or partial cases (unless damaged).

Please send your returns to:

Nextcom Distribution
13715 Murphy Rd c, Stafford, TX 77477,United States

Upon receipt of your return, Nextcom Distribution will exchange, issue a credit, or refund the purchase price paid, subject to this policy.

Main Points

  • ● Defective products may be returned within 6 months of purchase.
  • ● Non-defective items may be returned within 60 days of purchase (if the product is not a seasonal item & not discontinued).
  • ● Before returning a product, you need to first obtain a Return Merchandise Authorization from our customer service department.
  • ● Products must be returned in their original packaging.
  • ● We will not accept items that have retail prices on them or partial cases.
  • ● For online and third-party sellers, inability to sell your items or issues with Amazon ungating your product is not a reason for return.

Contact Information

If you have any questions regarding our Return Policy, please contact our customer service team: